FAQ

Frequently Asked Questions

Are you Insured and Bonded?
Yes.  Clean Tech Maid Service, Inc. is fully insured and all employees are bonded.  We are happy to provide you with our certificate of insurance if you desire.  Just request it and you shall receive.

How long will the technicians be in my home or office cleaning?
The time spent cleaning your home is dependent upon the size of your home and other variables as well as the services requested.  We will provide you with an estimate of approximate labor hours.  For example, if you hire us for recurring services and we clean for you on a bi-weekly frequency… your property may be scheduled for 4 hours.  If that is the case then our technicians (usually 2 techs; not always, but usually – depends) would be physically at your home for approximately 2 hours.  Each technician carries a labor hour.   

Will I have the same technician(s) cleaning my home or office every time?
We do try to send the same technicians or at least a supervisor or crew leader that is familiar with your property each time.  There are times though where this may not be possible due to techs being off on vacation or sick, etc.  No fear though… we have a computerized scheduling and work order system that allows us to send the details of your cleaning (scope of work) with whoever will be cleaning for you.  This provides them with all details regarding your home or office.

What types of cleaning products will you be using in my home?
All of our products are safe for you, your children, pets and the environment.  We purchase some of our supplies from industry leading supply vendors and others are just regular house cleaning products that work and work well!

How do I pay?
Residential Accounts:  We require a valid credit or debit card to be on file prior to your first cleaning.  All initial and or first cleans are billed to that card provided after services are performed.  If you choose to hire us on a recurring or any type of occasional basis, you are welcome to leave a check for the technicians to pick up on the day of cleaning or we can simply bill your card each time.  We accept personal checks, Visa, Mastercard and Discover.  
Commercial Accounts:  We invoice our commercial clients on a monthly basis.  You will receive your invoice at the beginning of each month for the previously month.  Our payment terms are Net 7.  Most of our commercial accounts pay by company check.

How will you enter my home?
How we enter your home is entirely up to you. You may choose for us to enter through key, code, or an open door or be home to let us in.

What if I need to cancel?
If for any reason you need to cancel or change your scheduled cleaning day or time, please contact our office as soon as possible.  For non-emergency cancellations and changes, we respectfully request a minimum of 48 business hours advance notice.  We have a very large client base and our scheduling is done in advance so last minute cancellations have a large negative impact on our company as well as our technicians.  We do have a cancellation/lock out fee/policy, but we rarely institute it as most of our clients give adequate advance notice.  We understand emergencies happen and we work with our clients.  
 
How would our customers describe us? 
We invite you to please go online to our website and click on the “Read Customer Reviews” icon to view our reviews. In addition, based on information from our comment/score cards, our clients describe us with words like:

Trustworthy Excellent Work Dependable  Attention to Detail
Professional Thorough Reliable Knowlegable
Nice Good Communication Convenient Skilled
Friendly Consistent Accommodating Caring